Support
How can we help?
Email us about anything: a sign-in problem, a question about your bill, a job that didn't come out right. A person reads every message.
We usually reply within one business day. Include your company's web address (specfold.app/your-company) so we can find your account quickly.
Want a demo for your team? Write to sales@getspecfold.com or request one here.
Getting started
Sign up at specfold.app with your work email. Your first active job is free, for good, and needs no card. We'll text a code to your mobile number once to confirm it's you.
The best first step is a job that's in selections right now: create it and drop in its whole folder (plans, specs, quotes, selection sheets, photos). Specfold builds the selection schedule and scope from it, and every line points back to the file it came from.
Signing in
- There's no password. Enter your email and we send a one-time code from hello@getspecfold.com.
- No code after a minute? Check spam and promotions, then ask for a new one. Codes expire after a few minutes.
- Joining a team that already uses Specfold? Ask an owner to invite your email address from the Team page, then sign in.
- To change the email or mobile number on your account, email us.
Billing
- What counts as active
- A job is active from its first upload until you mark it complete. Completed jobs stay in your account, read-only, at no charge.
- Adding and finishing jobs
- When you add a job, you see the charge for the rest of your billing period before you confirm, and it's charged then. When you mark a job complete, the unused time is credited to your next bill.
- Changing your card or plan
- Owners can switch plans, update the card and download invoices in Settings, under Billing.
- Cancelling
- Cancel anytime in Settings, under Billing. Your plan runs to the end of the period you've paid for. After that you pick one job to keep free, and the others are archived for 30 days so you can export or reactivate them before they're deleted.
- Refunds
- Payments aren't refunded for partly used periods, since cancelling stops the next charge. If you were charged by mistake, email us within 30 days and we'll refund it.
- A payment failed
- We email the owner and retry the card over the following days. Update the card in Settings, under Billing, and the next retry picks it up.
The full details are in our Terms of Service.
Your data
Your files and job data belong to you. Email us to get a copy of your company's data or to have it deleted. How we handle it is in our Privacy Policy.
Report a security issue
If you think you've found a security problem, email help@getspecfold.com with "Security" in the subject. Please don't test against other companies' data.